You are here Building Body Fitness Ordering Info.
Customer Service
FAX - 24hrs (800) 796-9469 or (858) 218-1321
CLICK HERE FOR ONLINE ORDER TRACKING
Our Guarantee - We offer a 30-day money back guarantee on products purchased from our store (starting from the invoice date and excludes custom sized, special clearance sale priced or discounted items). Simply return the item in the original packaging in new condition (for hygienic reasons, we ask that pillows and electrodes be unopened) for a refund of the product price less shipping and a 10% restocking fee. If no shipping charges were charged on the original invoice the actual shipping charges will be deducted. No questions asked! When returning an item, please be sure to include a copy of the invoice and credit card receipt (Please write the complete CC number and exp date on the receipt.) along with a short signed note of what you would like us to do. Custom sized orders can not be returned or canceled. Buyer is responsible for return shipping costs and insurance. Any applicable product warranty problem, repair or replacement is handled directly through the manufacturer of the product. If an order is refused for delivery or an order is canceled after it has already been shipped, two shipping fees will be deducted prior to refunding since we are billed shipping both ways from the shipping company.
Payment Terms - We Accept checks, credit cards and money orders (no C.O.D.'s). For credit card verification we need to have the address where the credit card bills are sent (if different than the shipping address). All prices are in U.S. currency. Check orders are shipped when payment is received. Mail checks to: Building Body Fitness, 13820 Stowe Dr, San Diego (Poway), California 92064.
Shipping Policy - Most orders are shipped UPS or Priority Mail for $6.95 within 24hrs Monday-Friday. Express and 2-3 day shipping is also available
International: We do ship our products internationally. Pricing depends on weight and destination. Please e-mail us with the products you are interested in for shipment options and pricing.
Additional Charges - ONLY California State Residents need to add 7.75% sales tax to the product sub-total.
Methods of Ordering - You can use the SECURE ON-LINE SHOPPING CART, Toll Free 24 hr Fax (800) 796-9469 or (858) 218-1321, Toll Free Phone (800) 796-9656 or (858) 218-1320, or e-mail.
Insurance Reimbursement - Find out if you can be reimbursed by your health insurance for purchasing products from our store.
Gift Orders - You may have a product shipped to a friend or family member as a gift. When Checking-out, please specify Gift Order and be sure to include the address where your credit card bills are sent for credit card verification. You can enter this information in the special instructions section on check out. We will send the invoice to you and the product to the gift recipient.
Quantity/Wholesale Discounts - We do offer quantity and wholesale discounts on most of our products. For addition information, please contact us. Be sure to note which item and quantity you are interested in so that we can quote you a price. E-mail: sales@body-tone.com